Refund Policy
Last updated: September 8, 2026
Your Statutory Rights
This policy does not exclude or limit mandatory consumer rights, including any applicable rights relating to defective services, cancellation or refunds. Where mandatory law requires a different outcome, that law takes precedence over the conditions below.
Overview
The current essay access package and credit add-on provide access or review usage as described at purchase. Credits are not a cash deposit. An add-on does not grant essay access on its own.
This policy explains the difference between automatic credit restoration after a technical AI failure and refund review for a paid order.
AI Failures and Credit Restoration
If an AI tool fails after credits are charged and no usable output is returned, the system may automatically restore the credits reserved for that specific run.
Credit restoration for a failed run is not a purchase refund. If no usable review is returned and credits appear to remain deducted, contact support with the time and tool involved so the charge and any restoration can be checked. Do not include unnecessary personal essay details.
Order Refund Eligibility
A paid order is eligible for refund review only if none of the credits, tool quotas, access rights, referral rewards, or other included benefits from that order have been used.
Once any included benefit has been used, the whole order becomes non-refundable. We do not provide partial or prorated refunds based on remaining credits, because the package is sold as preparation access for the application season rather than as a cash-equivalent credit balance.
Successfully Consumed AI Credits
Credits used for a successfully delivered review are normally consumed, including single-essay feedback and four-essay consistency reports, even if the review identifies no essential correction. This does not remove any rights or remedies required by applicable law. Older purchases and tools are assessed under the terms applicable to that order.
Unused Orders and Mistaken Purchases
If you purchased by mistake and have not used any included credits, quotas, access rights, or benefits from that order, contact us for review. We may approve a full order refund, account credit adjustment, or another reasonable resolution depending on the purchase history, payment processor status, and applicable law.
Requests are reviewed case by case. Unused remaining credits are not refundable once the same order has had any benefit used.
Usually Not Refundable
- orders where any included credit, quota, access right, referral reward, or other benefit has been used
- credits consumed by successful AI runs
- outputs you dislike but that were successfully generated
- usage, restrictions, or access loss caused by account sharing, resale, bulk use, or unauthorized sharing of login access
- requests based only on scholarship outcome or application result
- expired, promotional, or already-adjusted credits, unless required by law
How To Request a Review
- your account email address
- purchase date and transaction reference, if available
- whether any credits, quotas, access rights, or other benefits from the order have been used
- which tool or credit event caused the issue
- a short explanation of what happened
- screenshots or error messages if useful
Review Timeline and Chargebacks
We usually aim to review straightforward cases within 5 to 10 business days. Payment-provider processing times may vary after a refund is approved.
Please contact us before initiating a chargeback. Chargebacks can delay resolution and may result in account restrictions while the dispute is reviewed.
Contact
Questions can be sent to feedback@cheveningprep.com.